Versa 2 won't connect to my phone after the update

[Misstigger69]

So there has been an update this morning ive done the update and still the issue is there. I now have a watch that i can not even connect to my phone. I done all the step deleted it reinstalled it i even factory reset and it has not worked!! EVERY TIME there is an update it causes a issue with the 'older ' models. Im thinking who is their biggeat rival i might just switch as this is ridiculous!!! 

Lets hope they get another update out soon one that actually works or alternatively send everyone who is having an issue a link to the previous software so we can actually use our watches untill they figure out their issue!!!!! 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Misstigger69. It's nice to see you around the Fitbit Community Forums. Thank you so much for following the suggested troubleshooting steps. I am very sorry for all the inconveniences this situation has caused.

To better assist you, may I know if you're using and Android or iOS phone? Please note that a Fitbit (Android) App Bug that caused issues with Syncing and Pairing has been Fixed. If you're still experiencing syncing or pairing issues, I'd recommend upgrading to the FitBit App version 4.28.2 since it includes a Bug Fix. For more information, see How do I update the Fitbit app?

However, if you update to 4.28.2 and still encounter a pairing or syncing issue, I suggest you to restart your phone. 

If restarting your phone still doesn't resolve the issue, listed below are the recommended troubleshooting steps to solve these problems:

1. Update [Android] Fitbit App to 4.28.2.
2. Open the Fitbit App, on the Today tab tap on Devices (Device icon, top left).
3. Delete any connected Fitbit Trackers or SmartWatches, if any are shown.
4. Go to Android Settings, Bluetooth (Connected Settings) and "Forget" any Fitbit Trackers or SmartWatches if any are shown.
5. Restart phone.
6. Open the FitBit App, re-add the Tracker or SmartWatch (via the Devices icon, top left).
7. From the FitBit App, Today tab, Tap/Hold near to the top of the screen and then drag down to perform a manual sync.

[Misstigger69]

Hello,

I am using an android.

I have tried all of the steps multiple times now and it does not work. I
have still been wearing my watch even though it will not sync but i have
now also noticed it is starting to loose time.... yet another issue of it
not being able to sync.

The update i have is 4.28.3 as as soon as there is an update i am updating
it and try all step again.

Please tell me this is going to be resolved soon or send me a link to the
previous software that actually worked!!

[Ladderz1959]

Tried again today, done all the usual deleting & re-installing but still no luck, very disappointing, frustrating and time consuming

[CGR2149]

I went through all the steps listed, but my watch still didn't sync with my phone. This is very annoying.  I would like link to previous version until this bug is fixed!

[Brian-Allen]

4.28.3 update has worked for me and my wife's devices. My problems lasted 11 days I was about to scrap the fitbit.  I hope it solves your issue "eventually"

[Ladderz1959]

Thank you, 10 days & counting ☹️

[Brian-Allen]

Have you checked that the last update is 4.28.3? My sympathy to you I know
what you are going through

[Ladderz1959]

Yes that's the latest update I've got, interestingly during my 100's of attempts of deleting and reinstalling the app version switches between 2 and 3 neither of which works, getting really frustrated now, I'll be asking Santa for a new tracker and it definitely won't be a fitbit!

[Yyxtine2]

I suggest you go to up  to down and download the fitbit September version . You ll be able to pair and synch .. It is safe and the only way to not loose everything... I jist don't know why we would loose all our progress 

[Yyxtine2]

You can find it online on up to down and  it is secure . I went back and downloaded the sept version was able to pair and synch 

And now it works