Versa 2 won't connect to my phone again

[jerzeedeemuch]

I have had a versa 2 for some time, lately, the watch only connects intermittently.

Yesterday it was working great updating frequently with my android device for a few hours - then stopped about noon. Today nothing.

I have checked for updates on the phone and watch - they were both up to date. I have turned off and on bluetooth, turned watch and phone off and then on, I have removed the app and reloaded. All of this several times over. Then I did something I did not want to do but was another step - I removed my device from my phone. Now of course the phone cannot find the device ... someone please help!

Yes, the phone and watch are fully charged.

So frustrating.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @jerzeedeemuch, welcome to the Community Forums. Thanks for trying to troubleshoot this situation before reaching out. I totally understand how frustrating this can be.

Beside of the steps you've performed, please do the following:

1. If you've removed the Versa 2 from your Fitbit account, please make sure to also remove it from your phone's Bluetooth settings.
2. Restart your Versa 2.
3. Turn off other Bluetooth connections when not in use (I'd shut off the other phones to avoid Bluetooth interference of any kind).
4. Plug it into the charging cable and open the Fitbit app.
5. Log into your Fitbit account in your new phone.
6. Setup your Versa 2

For more troubleshooting steps, please see: Why can't I set up my Fitbit device? and Why won't my Fitbit device sync? 

Please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

Looking forward to your response. 

[jerzeedeemuch]

I do not have a new phone and this is a Versa 2.

Same Versa, same android.

I have tried the above steps as well previously but did them again ... phone cannot see Versa.

[WendiTMcD]

Hi, I had the same problem this morning and took all the same steps that you did. I still can't get my phone (Google Pixel 4a 5G) to consistently find my Versa 2 or pair with it. It says that I have an invalid PIN or passcode. Oddly, though, everything is now working as though it is paired! I'm getting notifications, my steps are syncing/updating, etc. My phone bluetooth is still not showing a connection with my Fitbit though. Bizarre!

[MarreFitbit]

@jerzeedeemuch I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. We hope your issue is solved soon!

Hello @WendiTMcD, welcome on board. Thanks for sharing the details about the issue with your watch. I'm glad to hear you're back on track now. 

If you come across with the same issue, please keep in mind that your Pixel 4a 5G is not yet fully compatible with the Fitbit app. As mentioned above, when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

[clambo]

I have the same issue - except that BOTH my wife and I have Pixel 4a 5g phones and we BOTH have Versa 2s (and our 16 year old son has one too...so that's 3 Versa 2s in the house).  So when we DO lose connection (which happens frequently each day), we can't tell which one it is we are trying to reconnect with.  I've seen the suggestions to turn one device off while trying to connect to the other, but that would mean we'd need to take turns asking each other to turn off our Versa 2s each time they (repeatedly) get disconnected.  Please help, as I don't think we'll be able to keep these devices if this is "the norm".

[clambo]

@MarreFitbit I just saw this after posting my comments.  Any idea when the Pixel 4a 5g will be supported?  Google just purchased Fitbit - I'm hoping getting new Google Pixel models supported is a priority going forward?  Also - unrelated question - when will Google Assistant be supported?  I already use that and don't want to start using a second Assistant in Alexa.