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Versa 2 won't connect to my phone anymore

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‎01-15-2025 12:55 - last edited on ‎01-16-2025 03:51 by Fitbit Moderator

‎01-15-2025 12:55 - last edited on ‎01-16-2025 03:51 by Fitbit Moderator

My versa 2 quit connecting to my phone (android). I have restarted the watch, updated the app, deleted the app and deleted the watch from the app. I can now no longer find my watch to connect it again. 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎01-16-2025 03:54

‎01-16-2025 03:54

Hi there, @wear_watch. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is not connecting to your phone anymore. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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Best Answer

‎01-17-2025 15:09

In response to MarreFitbit

‎01-17-2025 15:09

My watch is doing the same thing and I've tried everything original poster did.  

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