Versa 2 won't connect to my phone for music

[cathblick]

I got the versa 2 yesterday,  on my phone it said it was paired with my phone but when I went to play music it said I need to pair it with my phone.  I deleted it from my phone and tried repairing,  it won't pair, I tried to pair it to Bluetooth earphones and again it won't pair. How do I get the watch to connect via Bluetooth?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @cathblick, welcome to the Community Forums. Thanks for the details provided in your post and for taking the time to troubleshoot your Versa 2 and phone in order to solve the issue with your music, I'll be glad to help you.

I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

I'd recommend to take a look at the help article: Why can't I control music with my Fitbit device?