Versa 2 won't connect to my phone's Bluetooth

[Lockchloe]

Hi, My fitbit won't  bluetooth pairing and Linking, it just keeps saying taking longer than normal we are working on it. I have turned my phone on and off, updated my phone, Un installed are re installed the app, un paired and re paired Bluetooth but still nothing after 4 days.

Moderator Edit: Clarified subject

[Guy_]

Hi @Lockchloe  - if the watch is working correctly try the following.

• Restart the watch
• Logout of the Fitbit App
• Swipe off the active window
• In Android clear the storage cache and force stop it
• Remove the Versa 2 Bluetooth entry
• Restart the phone
• Login to the Fitbit App
• If you get the pair, link or Fixit prompts it should work
• If not click profile photo
• Then "+ Set up a Device" and replace
• Sync 

[MarreFitbit · Accepted solution]

Hi there, @Lockchloe. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.

As @Guy_ has suggested, please try the following:

• Unpair your Versa 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2.
• If there is no connection, restart your Versa 2.
• Once your Versa 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 
  
  

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.