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Versa 2 won;t connect to my phone's Bluetooth

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‎07-21-2020 00:17 - last edited on ‎07-27-2020 06:17 by Fitbit Moderator

‎07-21-2020 00:17 - last edited on ‎07-27-2020 06:17 by Fitbit Moderator

So I noticed my versa was showing the wrong time and it failed to log a workout . 
I restarted the watch , nothing. 

Disconnected from my Bluetooth .

Deleted the app. Reinstalled the app, nothing 

Removed the versa from the account . Now it won’t connect to the Bluetooth . 
I haven’t even run the new update either . 
Help? Julie

 

 

Moderator edit: updated subject for clarity

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‎07-27-2020 06:16

‎07-27-2020 06:16

Hi @Jfromessex24, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa 2 since it won't connect to your phone's Bluetooth. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watch for the next 24 hours and see if it connects with your phone and syncs your data properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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