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Versa 2 won't connect to my phone's Bluetooth

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‎10-30-2020 13:44 - last edited on ‎10-30-2020 14:06 by Fitbit Moderator

‎10-30-2020 13:44 - last edited on ‎10-30-2020 14:06 by Fitbit Moderator

Cannot set up to Bluetooth. Have shut off both phone and watch. Still nothing. Not sure if it’s a problem with the iPhone or watch. 

 

Moderator Edit: Clarified subject

 

 

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6 REPLIES 6

‎10-30-2020 14:08 - edited ‎01-09-2024 03:05

‎10-30-2020 14:08 - edited ‎01-09-2024 03:05

Hi there @Keplerdavey, welcome to the Community Forums. I'm sorry to hear that your Versa 2 isn't connecting to your iPhone's Bluetooth, I understand where your concern is coming from. I'll be glad to continue helping you. 

If you haven't done so yet, I'd recommend following the troubleshooting steps provided here: Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


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‎10-31-2020 05:42

In response to MarreFitbit

‎10-31-2020 05:42

It’s a Versa 2. It’s charged. Have turned it off and in. Same with Bluetooth. Not pairing.

Sent from my iPhone
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‎10-31-2020 06:44 - edited ‎01-09-2024 03:00

In response to Keplerdavey

‎10-31-2020 06:44 - edited ‎01-09-2024 03:00

Hi there @Keplerdavey, thanks for getting back and for the update.

Would you mind confirming that you've followed the troubleshooting steps provided in this help article: Why can't I set up my Fitbit device?

I'm looking forward to your response. 

Maria | Community Moderator, Fitbit


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‎10-31-2020 07:19

In response to MarreFitbit

‎10-31-2020 07:19

Have done it all.

Sent from my iPhone
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‎10-31-2020 08:37

In response to Keplerdavey

‎10-31-2020 08:37

Having the same problem and nothing and no one can help

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‎10-31-2020 09:01

In response to Nonna123

‎10-31-2020 09:01

I m having the same issue. Device is not detected for any Bluetooth connections. Have gone through troubleshooting steps multiple times. 

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