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Versa 2 won't connect to my phone

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‎05-16-2021 22:56 - last edited on ‎05-17-2021 07:04 by Fitbit Moderator

‎05-16-2021 22:56 - last edited on ‎05-17-2021 07:04 by Fitbit Moderator

Won’t reconnect to the app.

 

 

 

Moderator Edit: Clarified subject

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‎05-17-2021 07:05 - edited ‎09-05-2023 09:59

‎05-17-2021 07:05 - edited ‎09-05-2023 09:59

Hi there, @Jessica-Robson1. Welcome to the Community Forums. 

If you haven't done so yet, I suggest to try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If you continue having syncing difficulties, see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-17-2021 07:05 - edited ‎09-05-2023 09:59

‎05-17-2021 07:05 - edited ‎09-05-2023 09:59

Hi there, @Jessica-Robson1. Welcome to the Community Forums. 

If you haven't done so yet, I suggest to try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If you continue having syncing difficulties, see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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