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Versa 2 won't connect to my phone

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‎02-12-2020 17:37 - last edited on ‎02-16-2020 13:34 by

‎02-12-2020 17:37 - last edited on ‎02-16-2020 13:34 by

I have been having to delete my fitbit from the app and resetting it up weekly. This week its been daily and this last time now it wont connect at all. I have reatarted my phone and the versa 2 and deleting and reinstalling my app. When I try to connect with my Bluetooth it says that the versa 2 rejected the pairing. My app just did an update a few days ago. I just bought this fitbit in November and it wasnt compatable with my phone so I got a new phone in November as well, an LG Stylo 5, and it worked with it until here lately when it wont stay synced.

 

 

Moderator edit: subject for clarity

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‎02-16-2020 13:49

‎02-16-2020 13:49

Welcome to the Fitbit Community, @JJWillis. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with connecting your Fitbit Versa 2 to your phone. Thank you for your troubleshooting efforts, you can confirm the complete troubleshooting instructions to resolve the syncing issue in this help article: Why won't my Fitbit device sync?

 

If you're still unable to pair your watch, please try the steps from this help article: Why can't I set up my Fitbit device?

 

I'll be around if you need further assistance.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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