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Versa 2 won't connect to my phone

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‎05-19-2020 08:48 - last edited on ‎07-02-2020 06:17 by Fitbit Moderator

‎05-19-2020 08:48 - last edited on ‎07-02-2020 06:17 by Fitbit Moderator

My versa 2 won't connect to any phone after updating even after a factory reset. The numbers for pairing show up but it immediately fails every time.

 

 

Moderator edit: updated subject for clarity

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‎07-02-2020 06:17

‎07-02-2020 06:17

Hi @werd10101, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it won't connect to your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

 

In order to avoid providing the same information, let me know how the factory reset was performed. In the meantime, try a regular restart. To do so, follow the steps listed in this help article. After this, make sure to follow the setup process as instructed in this help page and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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