Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't connect to my phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

My versa 2 won't connect to any phone after updating even after a factory reset. The numbers for pairing show up but it immediately fails every time.

 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

Hi @werd10101, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it won't connect to your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

 

In order to avoid providing the same information, let me know how the factory reset was performed. In the meantime, try a regular restart. To do so, follow the steps listed in this help article. After this, make sure to follow the setup process as instructed in this help page and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes