help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't connect to my phone

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-09-2020 02:47 - last edited on ‎11-09-2020 13:14 by Fitbit Moderator

‎11-09-2020 02:47 - last edited on ‎11-09-2020 13:14 by Fitbit Moderator

My Versa 2 ran out of battery a number of weeks ago and I didn’t get around to charging it up as I was away. When I did, the watch would not sync to my phone so I removed it from the App and tried to re connect. This didn’t work. So I followed advice on here and factory re set the watch. Now I when I try and set everything up again, the phone identifies the Versa but won’t connect to it . I have tried everything. Please can someone help ASAP. Thanks, Saskia 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎11-09-2020 13:14 - edited ‎09-19-2023 05:35

‎11-09-2020 13:14 - edited ‎09-19-2023 05:35

Hi there @Saskiamay10, welcome to the Community Forums. I'm sorry to hear about the connectivity issues you've been having with your Versa 2, I understand where your concern is coming from and how you must be feeling. Thanks for already trying to fix the issue prior to posting here, I'll be glad to continue helping you.

Besides to the steps you already performed, I'd recommend trying the ones below:

  • Make sure you've removed your Versa 2 from your Fitbit account
  • Make sure you've unpaired your Versa 2 from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 2 again.
  • If there is no connection, restart your Versa 2.


If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 


In addition, please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?


Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎11-09-2020 13:14 - edited ‎09-19-2023 05:35

‎11-09-2020 13:14 - edited ‎09-19-2023 05:35

Hi there @Saskiamay10, welcome to the Community Forums. I'm sorry to hear about the connectivity issues you've been having with your Versa 2, I understand where your concern is coming from and how you must be feeling. Thanks for already trying to fix the issue prior to posting here, I'll be glad to continue helping you.

Besides to the steps you already performed, I'd recommend trying the ones below:

  • Make sure you've removed your Versa 2 from your Fitbit account
  • Make sure you've unpaired your Versa 2 from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 2 again.
  • If there is no connection, restart your Versa 2.


If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 


In addition, please know Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher. For the latest list of devices that support the Fitbit app for Android, see Which phones and tablets can I use with my Fitbit watch or tracker?


Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes