Versa 2 won't connect to my phone

[JoshuaSan]

Had a Versa 2 since Christmas, connection was fine until yesterday. wouldn't sync so I followed all the troubleshooting (download the app, sever the connection, update everything, try on a different phone etc...) nothing has worked and now the app still can't find my fully charged watch. Not sure what to do as I've done everything suggested already. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @JoshuaSan, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Before anything else, I'd like you to make sure that the mobile phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

In addition to the steps you've done, please try the following:

I'd recommend trying the steps below:

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Hope that helps! 

[JoshuaSan]

Thanks for the reply

I have already tried all those steps and am using the same phone from when it worked so that shouldn't be a problem should it?

Any other suggestions?

[MarreFitbit]

@JoshuaSan I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. I'd suggest to share this community link (thread) so our Support Team can be aware of all the steps you've done already, this way you can also avoid repeating yourself again.