Versa 2 won't connect to my phone

[Yonni_De-Wynter]

Had An Issue With Syncing To The Phone For A While Now, The Notifications Just Dont Work, But Recently The Watch Has Been Refusing To Sync With The Phone, I Un-Installed And Then Re-Installed The App Which Didnt Help, Then I Removed The Watch From The Device And Tried To Add It Again And It Wont Connect I Just Keep Getting "Make Sure Versa 2 Is Turned On" Im Doing Everything I Can To Try And Solve It, But Just Keep Having Issues Since From Day 1, Slightly Regret This Purchase Now, As The Experience Has Been Anythng But Good, Has Anyone Else Had This Same Issue'?..

Moderator Edit: Clarified subject

[Guy_]

Just to be sure, lets check your current status

What phone do you have?

What is your app version?

In the phone Fitbit App

Click on profile photo [top left]

Help & Support

App Version at the top

And what is your watch version?

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Firmware Version at the top

There are currently known issues with iPhones.

[MarreFitbit · Accepted solution]

Hi there @Yonni_De-Wynter, welcome to the Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To set up and use your Fitbit products and services, you must install the Fitbit app on a compatible device running one of the following operating systems:

• Apple iOS 12.2 or higher
• Android OS 7.0 or higher 
• See additional tips for Android phones and tablets.

See these guidelines for more information about setting up Fitbit products and services. You can set up certain devices with the Fitbit app for Windows 10, but our latest products require an iPhone or Android phone.

With that being said, please try the following:

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Once it's connected to your phone again, if you continue to have issues with the notifications, see How do I get notifications from my phone on my Fitbit device?