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Versa 2 won't connect to my phone

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‎04-09-2021 10:32 - last edited on ‎04-13-2021 06:18 by Fitbit Moderator

‎04-09-2021 10:32 - last edited on ‎04-13-2021 06:18 by Fitbit Moderator

It started with my Fitbit not displaying or syncing then I tried your method of back-button reset.  But the back button won’t do it.  I get what appears to be a reset by pushing and holding all three buttons. It won’t pare with my iphone using the app and it does not show-up in the iPhone Bluetooth list.  I tried forget this device in blue tooth, rebooting my iPhone 8, deleting and reinstalling the app, but the device will not connect.  I deleted the Versa 2 from my app, multiple re-tries to set-up device, but it always fails (the app sees the Versa 2 I get the numeric code on the Versa, but it always fails - “abort message”).  After 4 hours of internet searches and many, many attempts, I’m about ready to give up.  If I cannot get this fixed, pretty soon, this will be my last Fitbit and I will go Apple.  My son and daughter both have apple watches and they have been robust with no problems for 3 years.

 

Moderator Edit: Clarified subject

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‎04-13-2021 06:22 - edited ‎10-25-2023 05:40

‎04-13-2021 06:22 - edited ‎10-25-2023 05:40

Hi there, @GSchnaible. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how you must be feeling. 

Since you've exhausted all possible troubleshooting steps we could've offered here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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