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Versa 2 won't connect to new phone

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‎05-25-2020 23:49 - last edited on ‎05-26-2020 04:36 by Fitbit Moderator

‎05-25-2020 23:49 - last edited on ‎05-26-2020 04:36 by Fitbit Moderator

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My phone was stolen. I want to connect my Fitbit to a new phone but My Fitbit versa 2 is not in my account anymore. Does anybody know what to do? So  i van use my Fitbit Alain.

 

 

Moderator edit: updated subject for clarity

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‎05-26-2020 04:35

‎05-26-2020 04:35

Hi @Natascha1812, it's great to see you in our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it can't be set up to your existing account. By the way, thank you for providing a picture of the Fitbit app.

 

Please make sure that you are following the steps listed in this help article, under the subject "How do I set up a replacement device or add a second device to my account?" Make sure that you are selecting add device to an existing account and enter your email and password that are linked to your Fitbit account.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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