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Versa 2 won't connect to phone's Bluetooth

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‎01-01-2020 12:53 - last edited on ‎01-02-2020 04:21 by Fitbit Moderator

‎01-01-2020 12:53 - last edited on ‎01-02-2020 04:21 by Fitbit Moderator

When trying to sync my Fitbit Versa 2, it is coming up with "the operation couldn't be completed. (com.fitbit.HTTP error 403.)"

I have tried restarting the iphone7 and current app however this hasn't worked. Running most recent version of IOS and current fitbit APP.

For information i have an iPhone

 

 

Moderator edit: updated subject for clarity

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‎01-02-2020 04:21

‎01-02-2020 04:21

@Keywee, welcome to our Fitbit Community! I'm happy to assist you with your Versa 2 since it won' connect with your phone's Bluetooth. By the way, thank you for trying to resolve this issue before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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