Versa 2 won't connect to phone

[gbennett917]

I have had my Versa 2 since Christmas, and while it had once connected to my phone, it no longer is doing so. When it was connected to my phone, it would not let me receive any messages or notifications, only track my daily activity. When it stopped connecting to my phone I removed it from the phone app in hopes of my phone simply finding my Versa 2 again and reconnecting. I have reset my phone and turned my Versa 2 off and tried again several times. When I do try again, each time, it gets to the point in the setup where it says that my phone has found my Versa 2, but the loading circle will just continue for several minutes, until it says that I need to try again. I have turned my Bluetooth on and off, turned my Versa on and off, turned my WI-FI connection on and off, my phone on and off, nothing seems to be working. If there is an actual solution to this problem, besides just turning everything on and off again I would greatly appreciate it. I am just confused as to why it worked before and now no longer is able to complete the process of connecting all the way through my phone. I would utilize the Mac app, but unfortunately, the Versa 2 is an available device.

Thanks for the help with this!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@gbennett917, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since it won't connect with your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

Please let me know what is the brand and model of your phone.

In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.

[gbennett917]

My phone is a Samsung G6. And while the messaging and notifications did not ever pop up on my phone, it was at one time connected through Bluetooth, as it did previously sync up to my watch.

[JuanJoFitbit]

@gbennett917, I'm sorry for the late response. However, I appreciate the information requested.

Since you mentioned that you have a Samsung G6, I'm afraid that this model is not in the Supported devices list. This is the reason why your Fitbit watch is not connecting with your phone.

However, I'd like you to submit a compatibility request in our Feature Suggestion board and people can vote for it. The more votes your request gets, the more chances it will have to be reviewed by our engineering team.

We appreciate your patience and understanding with this.

I'll be around if any question arises.