Versa 2 won't connect to phone

[ella228847]

Hello, my versa 2 was not syncing with my phone, so I deleted the watch from my account. I went to add it back on, (I followed all the instructions) and it didn't work, it just kept saying try again. I restarted, shut down, and tried plugging it in, and the same thing happens. Is there anything I can do, or do I need to contact Fitbit?

[JuanJoFitbit]

Hi @ella228847, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

I'd like to follow up and help you with your Versa 2 since it won't connect with your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

I would like to know what is the brand and model of your phone. In the meantime, make sure that you are following the setup process as described in this help article. Hope to see you in our Fitbit Community more often.

Keep me posted on the outcome.