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Versa 2 won't connect to phone

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‎05-14-2020 08:07 - last edited on ‎08-10-2020 05:14 by Fitbit Moderator

‎05-14-2020 08:07 - last edited on ‎08-10-2020 05:14 by Fitbit Moderator

Up to yesterday the tracker worked fine then it didn't I tried to delete and reconnect.  It says it found the device then it says "something went wrong" and I can't get it reconnected.

 

 

Moderator edit: updated subject for clarity

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‎08-10-2020 05:13

‎08-10-2020 05:13

Hi @Jff17, it's great to see you in our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it won't connect to your phone.

 

Please restart your Versa 2 as described in this help article. After this, try setting up your watch from scratch as instructed in this help page and see if it connects properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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