Versa 2 won't connect to the app

[christinazach]

I have a 5 month old Versa 2. The battery died so I recharged it but the time displayed was wrong and it would not connect to any of my mobile devices.

I updated the software on my phone, deleted and re-downloaded the app, removed the watch, and tried to set it up from scratch. It would still not connect during the initial set up.

After almost two hours of frustrating back and forth, deleting and redownloading the app, turning my phone on and off, turning Bluetooth on and off, I tried a factory reset. Still not able to set it up with the app - the watch is never recognized.

I received no response from twitter support and have grown incredibly frustrated as I've had nothing but problems and glitches in the very short period of time I've owned this watch.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @christinazach, it's great to see you in our Fitbit Community. I'm sorry to hear how frustrated you are about the syncing issue that your Versa 2 has experienced. By the way, thank you for troubleshooting this issue before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via Twitter and email. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.