Versa 2 won't connect via Bluetooth to s21

[Charlie13_5]

Hi, I've just upgrade by phone to the galaxy s21 and my versa 2 won't connect via Bluetooth. I have look at all the community page related to this and have tried everything. I've reinstalled the app and reset the watch several times at this point. Could someone please help me?

[EdsonFitbit]

Welcome to the Fitbit Community @Charlie13_5.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

Please make sure to have removed your watch from the list of Bluetooth devices paired to your old phone.

If you have followed our troubleshooting steps to resolve syncing issues without luck, please set up your watch as a replacement device:

• Tap the Today tab Fitbit logo in gray, and tap your profile picture.
• Tap Set Up a Device.
• Choose your device and follow the on-screen instructions to continue.

Hope this helps.

[Charlie13_5]

Hi

Thank you for your response.

I have already checked that it is not longer paired to my old phone. It is not as I was having syncing issue with my old phone and had removed the device.

I have tried everyday to set up the device as a new device on my phone, using the set you have advised but it does not work or connect.

The only thing I haven't tried is resetting the versa 2 back to factory settings. Would this resolve the issue or make it worse?

Thanks

Charlotte

[EdsonFitbit]

Thanks for your response @Charlie13_5.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.