help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't connect with Samsung S7 Edge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-09-2019 16:29 - last edited on ‎10-10-2019 04:49 by Fitbit Moderator

‎10-09-2019 16:29 - last edited on ‎10-10-2019 04:49 by Fitbit Moderator

I have new Versa 2 and cannot pair it with my Samsung S7 Edge.  I paired it with my PC but not my phone? Any help would be appreciated.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎10-10-2019 04:48

‎10-10-2019 04:48

@PaulRa it's great to see you in our Fitbit Community! i'm happy to assist you with your Fitbit Versa since it's not connecting with your Samsung S7 Edge.

 

Please make sure that your phone has the most recent Fitbit app version installed. If the app is up to date, please try the troubleshooting steps that are listed in this help article. After this, try syncing your watch with your phone again and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎10-10-2019 09:06

In response to JuanJoFitbit

‎10-10-2019 09:06

I was able to connect this morningSent from my Sprint Samsung Galaxy S7 edge.
Best Answer
0 Votes

‎12-07-2019 01:03

In response to PaulRa

‎12-07-2019 01:03

Hi looking at getting the versa 2 and i also have a S7E phone.

Can you read you texts and email?

And is it any good?

Best Answer
0 Votes

‎12-07-2019 07:33

In response to littlebillie12f

‎12-07-2019 07:33

Texts yes, email no

Sent from Mail for Windows 10
Best Answer
0 Votes