Versa 2 won't connect with Samsung S9

[af0126]

Versa 2 has been connected via Bluetooth to Samsung S9 Android version 9 for months.

Lost connectivity on Friday Dec 13.

Since then, I've restarted both phone and watch.

I've removed Versa2 from Bluetooth devices on the phone, and tried to initiate Versa2 setup from Fitbit app.

Phone sees Versa2, but Versa2 doesn't send the code to connect to phone.

What else can I try?

Moderator edit: format

[JuanJoFitbit]

@af0126, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa 2 since it won't connect with your Samsung S9. By the way, thank you for troubleshooting this issue before contacting our forums.

Please make sure that your phone has the most recent Fitbit app version installed. After this, try the setup process again as described in this help article and see if the issue gets fixed.

Keep me posted on the outcome.

[af0126]

About 15 minutes after I posted this in the forum, the watch gave a connection code. My phone and watch are connected again. Note: I didn't do any additional steps after I posted in the forum! Somehow,  it just started working.  I cant even take a guess how. 

[JuanJoFitbit]

@af0126, I'm sorry for the late response. However, I'm so glad to hear that your Versa 2 connected with your phone after trying again. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[Windycitygal94]

Hello:  I am having the same exact issue above but for some reason mine has stopped synching all of a sudden.  I lost connectivity on yesterday, Wednesday, 05/19/2021.  My Versa2 all of a sudden disappeared from my bluetooth device on my phone.  I, too tried to initiated Versa2 set up from the fitbit app with no avail.  I have no code or connection.  This is my 3rd Versa in 2 1/2 years.  I am really getting frustrated at this point.  What else could it be?

Now fitbit is saying bluetooth pairing to my device with android is taking longer than usual to be patient.  Is it fitbit? 

Moderator edit: merged reply

[JuanJoFitbit]

@Windycitygal94 Thank you for joining us in this thread. I totally understand how you feel about the connection issue that your Versa 2 has experienced with your phone. By the way, thank you for trying to get the issue resolved before contacting our Community.

Please restart your Versa 2 as described in this help article. After this, log out of the Fitbit app, restart your pone, open the app and log in. Finally, try setting up your watch from scratch and see if it connects properly.

Hope this helps.

[Windycitygal94]

Mysteriously after 3 days, my phone and Versa 2 started synching again. I'm still super frustrated with Versa 2 though. I'm on my 3rd one in 2 years. I think this is unacceptable.

"If you've ever felt loved, then you have most certain been touched by an Angel. "

Moderator Edit: Personal info removed

[JuanJoFitbit]

@Windycitygal94 I totally understand how you feel about the syncing issue. However, I'm glad to hear that your Versa 2 started syncing again. Thank you for posting the update here and thank you also for your feedback since this helps us to keep improving.

Please keep monitoring your watch and don't hesitate to get back if the issue persists.

See you around.

[Kjbaxioms]

It would be respectful to let Android users know that versa 2bhas problems with Android BEFORE they purchase the problem device!