help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't connect with my Samsung Galaxy S21 Ultra

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-14-2021 03:11 - last edited on ‎08-14-2021 06:34 by Fitbit Moderator

‎08-14-2021 03:11 - last edited on ‎08-14-2021 06:34 by Fitbit Moderator

Hi... I just bought the versa 2. I cannot get it to pair with bluetooth on my phone which is a samsung galaxy S21  ultra 5g. Everytime I try I get a message  saying"an app is needed". Would appreciate  feedback  on this. Thanks

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎08-14-2021 06:05 - last edited on ‎02-10-2025 07:13 by Fitbit Moderator

‎08-14-2021 06:05 - last edited on ‎02-10-2025 07:13 by Fitbit Moderator

@Houli24 Welcome to our Fitbit Community. Regarding the connection issue that your Versa 2 has experienced with your mobile device, I appreciate the time spent trying to get it resolved before contacting our forums.

I noticed that you contacted our Support team and they assisted you phone. In case the issue persists, please contact them and they'll be happy to follow up and assist you accordingly.

See you around.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎02-04-2022 01:37

In response to JuanJoFitbit

‎02-04-2022 01:37

Would have been very helpful to have listed steps to fix the issue. Not everyone has time to call support. We rely on getting answers in these forums.

Best Answer
0 Votes