Versa 2 won't connect with my phone

[IngvillA]

I reset settings on my versa 2 and now I can’t use the clock after that. It stands that I have to download the app, but I already have it. The app says it is «connecting to device», but nothing happens... What to do? It is only one week old.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @IngvillA, welcome to our Fitbit Community! I'm sorry to hear that your Versa 2 asks you to download the Fitbit app and it won't connect with your phone. I totally understand how you feel since it's one week old.

Please try a factory reset. To do so no your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, try setting up your watch from scratch as instructed in this help page and see if the issue gets fixed.

Keep me posted on the outcome.