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Versa 2 won't connect with phone and iPad's Bluetooth properly

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‎10-25-2020 13:41 - last edited on ‎10-26-2020 11:07 by Fitbit Moderator

‎10-25-2020 13:41 - last edited on ‎10-26-2020 11:07 by Fitbit Moderator

Versa continually drops Bluetooth from IPad and IPhone. Also dashboard stopped working on IPad. Have removed app and reloaded numerous times. I’ve had the watch 2 days. Any suggestions?

 

 

Moderator edit: updated subject for clarity

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‎10-26-2020 11:07

‎10-26-2020 11:07

Hi @Ntheforest, welcome to our Fitbit Community. I'd like to follow up and help you with your Versa 2 since it drops the connection with your phone and iPad's Bluetooth. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watch and see if it syncs with your phone properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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