Versa 2 won't connect with phone

[DrDelMusic]

Hello, I received Fitbit VERSA 2 as a Christmas gift.  I have spent hours attempting to successfully sync the Versa 2 to my iPhone and every attempt was a failure.

I have read many community suggestions and NOTHING works.  I have the Versa 2 fully charged, I have turned off every other blue tooth device in my house,  My internet connection is strong.  During setup, I successfully get to the Fitbit App where the app reports: "Found it".  The screen has a big green and white checkmark, and at the bottom of this screen is a circling gear and the words, "Connecting to device".  And then nothing happens, it never connects. 

If you have any help, please respond.  If I cannot successfully sync, I have the Versa Box and receipt and will return it to the store tomorrow.  This is unfortunate because I was looking forward to the benefits of VERSA 2.  Also, it is a present from my wife and taking it back to the store will be sad.

Any help would be appreciated.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@DrDelMusic, welcome to our Fitbit Community. I'm sorry to hear about the setup issues that you have experienced with your Versa 2. I totally understand how you feel about this. By the way, thank you for trying to get this issue resolved before contacting our forums.

Please let me know if you are following the setup process as described in this help article.

Looking forward to your response.