Versa 2 won’t count steps, HR, or calories on watch face

[Meagan89]

My VERSA 2 won’t display my HR, calorie count, or steps on my watch face home screen. All of those things say “0”. I can see those things on my app, and it will work when my workout screen is open, but then those numbers on my home watch face still all say “0”. I’ve had it for a few months and have never had this problem. I’ve tried restarting it multiple times, playing with my settings, and reconnecting Bluetooth, but nothing has worked. It’s fully charged. 

[EdsonFitbit]

Welcome to the Fitbit Community, @Meagan89.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

I would recommend setting up your watch as a replacement device:

1. Tap the Today tab, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Whether you continue experiencing the same situation, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.