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Versa 2 won't count steps whilst pushing a cart

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‎12-01-2021 02:57 - last edited on ‎12-01-2021 04:49 by Fitbit Moderator

‎12-01-2021 02:57 - last edited on ‎12-01-2021 04:49 by Fitbit Moderator

I currently work as a personal shopper in a grocery store, so all day long I’m walking around and pushing a cart. I was getting around 16-20,000 steps a day. I just got a surge 2 and I’m barely hitting my 10,000 target even after a 7 hour shift where I don’t stop. I’m already annoyed as I can’t use the voice to text as an IOS user as this was a feature I wanted. I’m wondering if staying with Fitbit was a mistake now. Did anyone manage to fix this issue? I’ve heard of hike mode but I’m not sure if that’s going to work for me for a 7-8 and a half hour shift. People that I work with get there steps counting just fine with the apple watches. 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎12-01-2021 03:30

‎12-01-2021 03:30

Worn on the wrist, trackers can only indirectly detect steps from the swinging of the arm as in normal walking.  When the wrist is held steady, as with pushing a shopping cart or baby stroller or holding hand rail on treadmill, steps likely will not be detected.

Options:

1)  Know that you are still getting heart rate data so calorie burn and Active Zone Minutes should still be good.

2)  If step count is more important to you than heart rate data, you can put the tracker in a pocket or attach to clothing, and probably get good step count at the expense of heart rate data.

3)  Though not officially recommended by Fitbit, some people have gotten good results wearing it above the ankle with a third-party band extender such as can be found on Amazon.  That should give good step count, and some people also get heart rate data.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎12-05-2021 04:58

In response to JohnnyRow

‎12-05-2021 04:58

Yeah I did all of that with my old Fitbit charge, which was 4-5 years old, I was hoping that the newer model would be more effective, no one I work with has this problem using an Apple Watch. I should of just made the switch to apple. 

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‎12-05-2021 14:40

In response to MellyfitPT

‎12-05-2021 14:40

So basically you already knew everything I said, and I was just wasting my time explaining.

Just Apple Watch, not connected to iPhone?  If connected to iPhone to get step count, that would be like putting fitbit in your pocket.

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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