Versa 2 won't display heart rate and doesn't scroll correctly

[LexusMar]

My Versa 2 won't display heartrate. Also it a hit or miss as to whether is scrolls both vertically and horizontally. 

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the forums @LexusMar. 

Thank you for providing the details regarding your Versa 2. Sorry to know the difficulties that you are experiencing with the device. 

Regarding heart rate, I'd suggest resetting the heart rate settings by following the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Versa 2, from the main screen of your Fitbit device, open the Settings app > Heart Rate > tap to turn the setting OFF.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the upper left corner icon, tap on your Fitbit device's image and tap on "Sync Now".
• Next, switch it from Off to On and manually sync your Versa 2 once again. 
• Once it's done, restart your Versa 2.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible). We also recommend when you're not exercising, wear the tracker just above the wrist bone. For more information see: How do I wear my Fitbit device?

If your device does not work properly while scrolling either left or right: Press and hold the button for 10 seconds until  the Fitbit logo appears on the screen, and then release the button.