Versa 2 won't download clock faces or apps

[galaxynova]

My clock faces and apps just keep downloading and never stop. I have tried reseting everything and it still does it. what is going on?

Moderator Edit: Clarified subject

[Guy_]

To get out of the loop clear the cache.

See also suggestion Clock face with an endless switching saga, add a stop function

In Android phone Settings *

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit shutdown

[though it doesn't seem to fully]

Log back in to the Fitbit app

*Quick Shortcut: Press and hold the Fitbit launch icon, then App info [on some phones]

Before using the Clocks or Apps tiles in the Fitbit App, make sure the watch is syncing well. It will be less troublesome. It sometimes takes a while to complete. You can always try syncing if it takes too long.

[MarreFitbit · Accepted solution]

Hi there, @galaxynova. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

If you haven't done so yet, please following the steps below:

1. Make sure mobile app and Firmware version are up-to-date.
2. Restart your Versa 2 once again. 
3. Switch to another clock than the one you want to switch to using the clocks app. Once syncs complete, it should get past the switching state.
4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
5. Restart Bluetooth
6. Trigger a regular sync.