Versa 2 won't finish update

[Saffiya]

I updated, or thought I did, my versa 2 yesterday. Now when I try to get the clock face back to the one I had, message pops up saying all my applications didn't install, would I like to continue. Then it keeps failing.

I reset the device, deleted it from the app, uninstalled the app and reinstalled, nothing fixes it

[natesangel]

I am not sure if this is right but it just worked on mine as i am sitting by my computer googling how to fix it and well i turned off the bluetooth on my comp and sure enough my fitbit sprung into action and updated and synced no problem

[Tracy7873]

I had to factory reset mine then set it up as a new device

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[Tracy7873]

We all seem to have ares resolved once fitbit fixed there end long may it last 😀

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[Adrestia]

Well, I did the chat with 3 different people (they had me restart my phone twice) with no improvement. Even the factory reset failed. It was working great this morning before the firmware update. 

[Tracy7873]

Mine was like that for 3 days then it started working again today

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[Adrestia]

It was working great this morning, but now is a paperweight after that firmware update. Of course they take no responsibility and expect me to just buy a new one. The 35% discount isn't enough to make me want to stay with this company. 

[Tracy7873]

I totally agree with you :hundred_points:% since they teamed up with Google they don't care about their customers anymore

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[KenFit9]

What is the latest firmware pls?

The battery life has been shortened tremendously after the failed update. What gives?? 

[Adrestia]

I can't tell you the latest firmware because my Versa 2 stopped working when I tried to install it. My app still shows the previous firmware and still recommends that I update. 

[Tracy7873]

3272115 is the latest firmware update on mine

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[DavideFitbit]

Thank you for your replies and for sharing all these updates. 

@Tracy7873 Let me know if you're able to see the SpO2 on both the watch and the app. In the meantime, please try to restart your device and expect to see the data on the health metrics tile in about 2 hours. In addition, keep in mind that it may take around an hour for your SpO2 values to appear on the clock face after you sync your device. 

@AK67 @KenFit9 Let me know if you already tried the troubleshooting steps mentioned earlier. All the details about the latest firmware will be shared here, keep in mind these updates are released progressively and you should receive it soon as well. In the meantime, make sure to follow the steps listed in this article if you're experiencing any problem with the battery draining too fast. 

I'll be around.