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Versa 2 won't get past the "Quick Setup" screen

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‎07-16-2021 12:56 - last edited on ‎07-17-2021 06:03 by Fitbit Moderator

‎07-16-2021 12:56 - last edited on ‎07-17-2021 06:03 by Fitbit Moderator

Put it on charger a few minutes later heard it buzz. Put back on about 1 hour later, checked it the next morning and clock face is gone. It went to basic clock face. Bottons on face don't work. Got to quick setup basic, can't get it out of quick setup. It does cync with phone. It is up to date.

 

 

Moderator edit: updated subject for clarity

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‎07-17-2021 06:02

‎07-17-2021 06:02

@retdevildog Welcome to our Fitbit Community. Regarding the screen issue that your Versa 2 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

 

Please restart your Versa 2 as described in this help article. After this, try setting up your Versa 2 from scratch and see if the issue gets fixed.

 

Hope this helps.

JuanJo | Community Moderator

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