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Versa 2 won't hold a charge

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‎03-25-2023 12:03 - last edited on ‎03-27-2023 08:31 by Fitbit Moderator

‎03-25-2023 12:03 - last edited on ‎03-27-2023 08:31 by Fitbit Moderator

Battery will not hold a charge.  I’m three hours it went from 100% to 65%. Apps are not being used. 

 

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎03-25-2023 13:34

‎03-25-2023 13:34

Hi @CarrieACarrigan - this is not normal and may be the watch has suffered some damage. If it gets hot when charging stop immediately as it is likely to have moisture inside.

 

However, try tuning off the phone Bluetooth for some hours and see if the discharging decreases.

Author | ch, passion for improvement.

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‎03-27-2023 08:32 - edited ‎06-09-2023 04:18

In response to Guy_

‎03-27-2023 08:32 - edited ‎06-09-2023 04:18

Hi there, @CarrieACarrigan. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

If the above hasn't worked, please follow @Guy_'s advice and chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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‎03-28-2023 03:24

‎03-28-2023 03:24

Mine drains easily too. No way mine suffered water damage as has been suggested. I don’t wear it in the shower or to do dishes. Don’t like to swim. Now heart rate isn’t working either, and the challenges and trophies are gone. Too many issues to overlook. 

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‎03-31-2023 23:29

In response to MarreFitbit

‎03-31-2023 23:29

Same thing happened to my versa 2 as well. I think there is a memory leak in the fitbit software. After few days of using  the fitbit will not hold charge and i have to reboot the versa 2 to reset the cache in the memory.

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‎04-01-2023 06:48

‎04-01-2023 06:48

I have the same problem. My versa 2 does less than 2 days with a full charge. This started suddenly a few weeks ago. I was used to charge it every 4 days, I did a normal reset, a factory reset, I removed and reinstalled the fitbit app, and I checked all the settings. I suspect the latest firmware release or app software release is the culprit.

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