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Versa 2 won't install latest firmware update

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‎07-19-2022 07:16 - last edited on ‎07-20-2022 10:28 by Fitbit Moderator

‎07-19-2022 07:16 - last edited on ‎07-20-2022 10:28 by Fitbit Moderator

My Versa 2 won’t install the latest update. The watch works but now I can’t get notifications. How does this result in me having to buy a new device? 

 

 

Moderator edit: updated subject for clarity. 

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4 REPLIES 4

‎07-19-2022 07:19

‎07-19-2022 07:19

"won’t install the latest update"

Not much to go on there.  Any details?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎07-19-2022 07:41

In response to JohnnyRow

‎07-19-2022 07:41

The latest firmware update won't install.

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‎07-19-2022 22:37 - last edited on ‎07-10-2024 18:34 by Fitbit Moderator

In response to Username600

‎07-19-2022 22:37 - last edited on ‎07-10-2024 18:34 by Fitbit Moderator

Hi @Username600 - if your watch is working fine there isn't any need to install the update, in fact it may be better not to.

If you reinstalled the Fitbit App you will need to check the setup of notifications and check in Quick Settings that your watch is not in Sleep or Do not disturb mode.

Author | ch, passion for improvement.

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‎07-20-2022 10:41 - last edited on ‎07-10-2024 18:34 by Fitbit Moderator

In response to Guy_

‎07-20-2022 10:41 - last edited on ‎07-10-2024 18:34 by Fitbit Moderator

Welcome to the Fitbit Community, @Username600. I'm sorry to hear you haven't been able to install the latest firmware update on your Versa 2. 

I noticed that you already got in touch with our Support Team and received assistance.

Thank you for your interactions @JohnnyRow and @Guy_.

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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