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Versa 2 won't install the firmware update

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‎05-10-2023 05:21 - last edited on ‎05-18-2023 10:47 by Fitbit Moderator

‎05-10-2023 05:21 - last edited on ‎05-18-2023 10:47 by Fitbit Moderator

My versa 2 said a new software was available - my watch face stays on the Fitbit logo with the battery bar and every time I either use wifi or bluetooth to download and then install it fails every time - 8 times ive tried including factory rest x 2 , removing the app, removing the bluetooth connection - seriously frustrated and the chat team were unable to assist. everything worked fine until it required the update 

iPhone 13 version 16.4.1

if anyone can assist that would be very helpful 🐵

 

Moderator Edit: Clarified subject and updated label

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‎05-18-2023 10:52 - last edited on ‎03-30-2024 12:51 by Fitbit Moderator

‎05-18-2023 10:52 - last edited on ‎03-30-2024 12:51 by Fitbit Moderator

Welcome to the community forums, @111challenge.

Thanks for sharing the steps that you've tried, I'm sorry the issue still persists with your Versa 2. I understand how frustrating this can be and because you have a case created, I went ahead to check your details and it seems you already received an email from the Support team. Your case is in good hands, so please reply back to them if you have more questions.

By the way, I've moved your post to the Other Versa Smartwatches board so we can keep the forums organized.

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