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Versa 2 won't keep record of sleep pattern

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‎02-10-2020 02:22 - last edited on ‎02-11-2020 06:45 by Fitbit Moderator

‎02-10-2020 02:22 - last edited on ‎02-11-2020 06:45 by Fitbit Moderator

I have read everyone else’s messages about versa 2 and receiving messages I tried everything that everyone suggested and it’s not keep a record of my sleep pattern I have I phone 8 plus any other suggestions would be gratefully received , wish I had just kept my charge 2 now 

 

 

Moderator edit: updated subject for clarity

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‎02-11-2020 06:44 - edited ‎02-11-2020 06:50

‎02-11-2020 06:44 - edited ‎02-11-2020 06:50

@Lulu124, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since it's not keeping record of your sleep pattern. By the way, thank you for trying to get this issue resolved before contacting our forums. In order to avoid providing the same information, I would like to know what troubleshooting steps you have tried.

 

In the meantime, please restart your Versa 2 as described in this help article. After this, check out this help page and make sure that you are following the steps listed so your sleep can be tracked properly. Finally, monitor your watch and see if the issue gets fixed.

 

Regarding the text messages issue, I would like to avoid any confusion on my end and would like to know if your Versa stopped receiving text notifications. If so, please let me know what is the brand and model of your phone.

 

Keep me posted.

JuanJo | Community Moderator

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‎02-13-2020 02:10

In response to JuanJoFitbit

‎02-13-2020 02:10

Hi I have my sleep pattern back but it’s hit and miss as will record some
of the evening but not all
I still can not receive text messages
I have done everything that’s been suggested
I have I phone 7+
I also just did a software update and this has made difference
Regards
Lulu124
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