Versa 2 won't keep synced to my Galaxy S10+

[Rjcarter12]

Just purchased my very first smart watch on tuesday which is a versa 2. My phone is a Samsung Galaxy s10+ and I'm having trouble keeping my versa synced with my phone

 Keep having to either restart my phone watch or log in and out of the app. Need help so I don't have to keep doing this its so frustrating 

Moderator Edit: Clarified subject

[Rich_Laue]

Have you tried clearing the Fitbit apps cache? Or through the phones setting stopped the Fitbit app?.

Have you read the android tips @Rjcarter12 

[Rjcarter12]

Yes I cleared the cache ..i had to restart my phone this morning for it to start syncing again

[MarreFitbit]

Hello @Rjcarter12, welcome to the Community Forums. I'm sorry to hear that your Versa 2 isn't syncing to your Galaxy S10+. Thanks for trying all the tips and recommendations provided by @Rich_Laue to solve the issue. 

If you haven't done so yet, please try the steps below:

• On your Android phone, tap Settings > Bluetooth > the gear icon next to the name of your Fitbit device > Forget.
• Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

If you continue having syncing issues, may I have the current OS of your phone? Also, would you mind checking that your Versa 2 and Fitbit app (Android 3.22) are up-to-date? 

I'm looking forward to your response, keep me posted.

[Rjcarter12]

I think I finally got it to work.. thanks everyone 

[MarreFitbit]

Hi there @Rjcarter12, thanks for getting back and for the update. We're glad to hear that you're back on track.

We'll be around if there's anything else we may do for you in the near future. Have a good day!