Versa 2 won't let me download multiple clock faces

[Mjackson]

My fitbit versa 2 won't let me download multiple clock faces, I can only install one and that's it. Its stuck like that until I install another but to change back I have to reinstall the previous one. The options don't show the ones I've downloaded

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Mjackson, thanks for stopping by in the Community Forums. I'm sorry to hear about the inconveniences you've been having to download clock faces on your Versa 2. Thanks for already troubleshooting this prior to posting here. 

I've seen our Social Media Team has created a support case on your behalf so our Customer Support can continue to help you. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

In the meantime, I'd recommend taking a look at this help article: How do I change the clock face on my Fitbit device? 

If you haven't done so, please try the following steps:

1. Make sure mobile app and Firmware version are up-to-date.
2. Restart your Versa 2. 
3. Switch to another clock than the one you want to switch to using the clocks app. Once syncs complete, it should get past the switching state.
4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
5. Restart Bluetooth
6. Trigger a regular sync.