help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won’t let me swipe

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-25-2021 07:59

‎10-25-2021 07:59

My Versa 2 won’t allow me to swipe along to see my apps, to see the control panel at the top or to see my steps/hours active/amount of sleep etc. 
It is only allowing me to stay on the clock face showing the time, steps, heart rate and calories burned.

I tried updating my Fitbit but it has not done anything. I can’t seem to find anyone with similar issues. 
Any help would be appreciated.

Thank you.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-25-2021 11:34

‎10-25-2021 11:34

Had the same problem in versa 2 since yesterday too, so I updated the app and the watch, and then the red X appeared, “Data not cleared, Sync & try again”.
Tried reboot the watch, restart my phone, delete and reinstall app, connect to other phone, all not working. Really need help ASAP.

Best Answer
0 Votes

‎10-25-2021 20:20

‎10-25-2021 20:20

Mine was doing the same. I did a factory reset and it didnt help so i contacted fitbit thru the app and got a new one as it was only a couple of months old

Best Answer