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Versa 2 won’t navigate to the next screen

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‎10-28-2019 20:15

‎10-28-2019 20:15

I have had my Versa 2 for about a month and I noticed last week that I cannot navigate to any tabs beyond the front screen. When I try to slide to the next screen to start exercises, the device will go blank. I have charged it and reset it a few times and I am still having the same issue a week later. Is there a way to get a replacement device as this one is only a month old and it’s not working properly ?

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‎10-29-2019 06:47 - last edited on ‎05-17-2025 13:51 by Fitbit Moderator

‎10-29-2019 06:47 - last edited on ‎05-17-2025 13:51 by Fitbit Moderator

@Whitlei Welcome! Thanks for being part of our Community!

Let me help you with your Versa 2 getting stuck and thank you for troubleshooting this issue. Start by changing the clockface on it. After this try a factory reset. Also only our support team can provide replacements but I ask you to try these suggestions first.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-29-2019 07:20 - last edited on ‎10-29-2019 08:23 by Fitbit Moderator

In response to AlvaroFitbit

‎10-29-2019 07:20 - last edited on ‎10-29-2019 08:23 by Fitbit Moderator

Hi,
I have tried to do both of these options several times. What is the next
step in getting this resolved?

 

 

Moderator edit: removed personal information

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‎10-29-2019 08:32 - last edited on ‎05-17-2025 13:50 by Fitbit Moderator

In response to Whitlei

‎10-29-2019 08:32 - last edited on ‎05-17-2025 13:50 by Fitbit Moderator

@Whitlei thank you for the update and for trying these suggestions before.

I have created a ticket so our Support team can further assist you via email.

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-29-2019 08:35 - last edited on ‎11-04-2019 07:49 by Fitbit Moderator

In response to AlvaroFitbit

‎10-29-2019 08:35 - last edited on ‎11-04-2019 07:49 by Fitbit Moderator

Thank you so much

 

Moderator edit: removed personal information

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