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Versa 2 won't pair anymore

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‎09-17-2024 01:05 - last edited on ‎09-17-2024 07:25 by Fitbit Moderator

‎09-17-2024 01:05 - last edited on ‎09-17-2024 07:25 by Fitbit Moderator

My Versa 2 cannot pair to my phone as it says it’s lost or a warranty replacement. Neither are correct. 

I have contacted Fitbit support and it’s now been 5 days and no one has contacted me. Is the a normal length of time to wait? 


Moderator Edit: Clarified subject

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‎09-20-2024 13:43

‎09-20-2024 13:43

Hi @DIM15. Welcome to the community forums. 

Thank you for sharing the inquiry regarding your Versa 2.

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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