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Versa 2 won't pair back to my phone

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‎01-09-2023 23:25 - last edited on ‎01-10-2023 03:53 by Fitbit Moderator

‎01-09-2023 23:25 - last edited on ‎01-10-2023 03:53 by Fitbit Moderator

Due to not working uninstalled versa 2 from mobile now unable to reconnect Versa 2 to mobile 

 

 

Moderator Edit: Clarified subject

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‎01-10-2023 03:56

‎01-10-2023 03:56

Hi there, @MCGranny5. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

 

To solve this issue, please follow the steps below:

 

  • Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

 

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

 

If you continue having syncing issues after pairing your Versa 2, see Why won't my Fitbit device sync?

 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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4 REPLIES 4

‎01-10-2023 03:56

‎01-10-2023 03:56

Hi there, @MCGranny5. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

 

To solve this issue, please follow the steps below:

 

  • Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

 

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

 

If you continue having syncing issues after pairing your Versa 2, see Why won't my Fitbit device sync?

 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎01-10-2023 04:34

In response to MarreFitbit

‎01-10-2023 04:34

Thank you so very much Fitbit now working 😀
Have a great day
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‎01-10-2023 15:52 - edited ‎04-18-2024 09:10

In response to MCGranny5

‎01-10-2023 15:52 - edited ‎04-18-2024 09:10

@MCGranny5 Awesome! I'm glad to hear the issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-11-2023 13:08

In response to MarreFitbit

‎01-11-2023 13:08

Hi I'm having the same problem.. my Versa 2 won't reconnect to my phone. I have a Samsung galaxy z flip 3 . It says its Doune my versa 2 but then won't connect 😕 I've been trying now since after Christmas and raised 2 cases .. tried all the trouble shootings but not worked..what else can j do ..thanks Tracy 

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