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Versa 2 won't pair or sync

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‎01-26-2021 19:25 - last edited on ‎01-27-2021 15:07 by Fitbit Moderator

‎01-26-2021 19:25 - last edited on ‎01-27-2021 15:07 by Fitbit Moderator

Hello.

 

I have beeen beyond frustrated with FitBit. My Versa 2 would not sync with my app. I tried all the steps including uninstalling/installing the app. I also tried to pair the tracker again with the app. No luck! I have decided after this, my next smart watch will not be a Fit bit.

 

Moderator Edit: Clarified subject

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21 REPLIES 21

‎01-29-2021 03:52

In response to RicardoFitbit

‎01-29-2021 03:52

I hope you all are also aware this isn’t just an Android issue and isn’t just a syncing issue.  I bought my versa in may and it’s been perfect, until I ran that update.  Now I have to turn the thing off, turn off Bluetooth then back on and have it re-recognize my Fitbit, everything suggested to get it to sync and it still doesn’t, and my heart rate monitor is no longer accurate (I’ve checked against my pulse oximeter, they used to be within 3-5 bpms of each other, now my Fitbit stays mainly stuck at 109 bpms during vigorous exercise).  

you have a ton of users extremely frustrated, and support insists it isn’t the Fitbit when it is.  Very upset that my Fitbit is now working as nothing more than a glorified step counter.  

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‎03-22-2023 07:22

‎03-22-2023 07:22

Just got a versa 2 and this is still an issue in March of 2023. I have the latest android update and the latest Fitbit app.

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