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Versa 2 won't pair to Galaxy S10

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‎08-07-2020 15:43 - last edited on ‎08-11-2020 14:27 by Fitbit Moderator

‎08-07-2020 15:43 - last edited on ‎08-11-2020 14:27 by Fitbit Moderator

Hi there, 

I've just bought my partner a versa 2. We can't get it to connect to his Samsung galaxy s20. 

Are they compatible or do I take it back?

Thanks

 

Moderator Edit: Clarified subject

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‎08-11-2020 14:32 - edited ‎10-03-2023 10:00

‎08-11-2020 14:32 - edited ‎10-03-2023 10:00

Hi there @Bron007, welcome to the Community Forums. Thanks for the details shared in your post about the pairing difficulties you've been having to pair your partner's Versa 2. I'll be glad to help. 

In regards to your inquiry about the compatibility of the Galaxy S20, please see: Which phones and tablets can I use with my Fitbit watch or tracker?

On the other hand, in order to solve the pairing issue, I suggest following the troubleshooting steps provided in this help article: Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


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