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Versa 2 won't pair to Samsung phones

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‎12-26-2020 02:07 - last edited on ‎12-27-2020 13:31 by

‎12-26-2020 02:07 - last edited on ‎12-27-2020 13:31 by

I just got my Versa 2 as a Christmas present and have it all set up but it will not pair with my Samsung Bluetooth, all I get is a "pairing rejected message"  I have tried with 2 different Samsung phones,

I have reinstalled the Fitbit app several times,  restarted my phone several times with and without Bluetooth on and it won't work.  I've seen similar issues on this forum, is there a problem with the Versa 2. This item is not cheap and I would expect it to work

 

 

Moderator edit: subject for clarity 

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‎12-27-2020 13:31

‎12-27-2020 13:31

Welcome to the Fitbit Community, @Zellah.

 

I understand how you are feeling about this situation. I appreciate your troubleshooting efforts and the additional details. I could see that you got in touch with our Support team about this and that they were able to assist you. Thank you for your time and efforts. 

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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