Versa 2 won't pair to my RIO 3 earphones

[Gab1]

Hello community, 

I got my versa 2 last week and I have been trying to connect my bluetooth earphone. My fitbit is stuck in "Pairing RIO 3" for more than 10min. 
1. Following instructions on: http://erato.life/faq/rio-3-connect-device can hear the "pairing" instruction on my left earphone. 
2, Earphones connects easily to my pc and phone, just fitibit is stuck.
3. Restarted fitibit and factory reset no luck 
4. I have removed my earphones from my PC and phone using: 'forget this device.

I was following the steps on: https://community.fitbit.com/t5/Other-Versa-Smartwatches/Bluetooth-headphones-stuck-while-pairing/td...but even after a factory reset, i had no luck, can you please help me? I'm about to return the fitbit to my store as it has been frustrating. Thank you 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Gab1, welcome to the Community Forums. I'm sorry to hear about the connectivity issues you've been having to pair your RIO 3 earphones to your Versa 2, I understand why you're feeling frustrated. Thanks for the details provided in your post, I appreciate your efforts in trying to solve this inconvenience. 

Thanks for letting us know about the issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.