help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't pair to my Samsung 10

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-25-2020 21:07 - last edited on ‎01-22-2021 12:51 by Fitbit Moderator

‎12-25-2020 21:07 - last edited on ‎01-22-2021 12:51 by Fitbit Moderator

I just got my Versa 2 as a Christmas present and have it all set up but it will not pair with my Samsung10 Bluetooth.

I have reinstalled the FitBit app several times,  restarted my phone multiple times with and without Bluetooth on and it won't work.   I'd hate to have my daughter take it back to exchange if the problem persists as I have been reading by other users.  Any suggestions or can you please get this fixed.

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-22-2021 12:53 - edited ‎08-31-2023 09:41

‎01-22-2021 12:53 - edited ‎08-31-2023 09:41

Hi there @SusieQ-68, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how you must be feeling. 

Please follow the troubleshooting steps provided here Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎01-22-2021 12:53 - edited ‎08-31-2023 09:41

‎01-22-2021 12:53 - edited ‎08-31-2023 09:41

Hi there @SusieQ-68, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how you must be feeling. 

Please follow the troubleshooting steps provided here Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes