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Versa 2 won't pair to my Samsung S20

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‎02-20-2023 14:11 - last edited on ‎02-21-2023 03:55 by Fitbit Moderator

‎02-20-2023 14:11 - last edited on ‎02-21-2023 03:55 by Fitbit Moderator

Just bought a 2nd hand Versa 2 and i can't set it up /link it to my fitbit account.  I've removed my previous device and can pair it via bluetooth but it won't connect during the set up process. It's been fully charged. Also, there are no lights flashing on the back of the Versa. All guidance welcome. Thanks. 

 

Moderator Edit: Clarified subject

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‎02-20-2023 20:57 - last edited on ‎07-03-2024 10:18 by Fitbit Moderator

‎02-20-2023 20:57 - last edited on ‎07-03-2024 10:18 by Fitbit Moderator

Hi @Su51hub - it could be a faulty device if no lights flashing.

Try restarting it and make sure there is a normal display on the watch and hopefully lights flashing.

It may require setting up if in factory condition for lights to flash.

Logout of the Fitbit App, swipe off the active window and in Android clear the storage cache and force stop it.

Remove both old and current watches from the Bluetooth on the phone and restart it.

Login again and click profile photo and "+ Set up a Device" and replace. That may help.

Author | ch, passion for improvement.

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‎02-21-2023 03:57 - edited ‎06-16-2023 07:14

In response to Guy_

‎02-21-2023 03:57 - edited ‎06-16-2023 07:14

Hi there, @Su51hub. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. @Guy_ Thank you so much for your help. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎02-21-2023 04:23

In response to MarreFitbit

‎02-21-2023 04:23

All sorted now

Thank you 

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‎02-21-2023 04:28 - edited ‎07-12-2023 06:02

In response to Su51hub

‎02-21-2023 04:28 - edited ‎07-12-2023 06:02

@Su51hub Awesome! I'm glad to hear that your issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


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