Versa 2 won't pair to my iPhone 12

[Kodaki]

My mother gave me her old versa 2 which has been sitting away for about 18 months. I’m trying to sync it to my iPhone 12 (up to date app and iOS), but no matter how many times I try all the trouble shooting, it won’t work. I’ve turned the versa off, my phone, the app uninstalled and reinstalled, it’s not connected to old phones, it’s just not working. I don’t know what else to do. Help…

Moderator edit: subject for clarity 

[Odyssey13]

Hi @Kodaki  you try restarting the Versa 2 a few times? Did it charge up for you? you can find directions for syncing in this article - click to go there.

Sometimes when a device has been sitting for so long with a dead battery, it doesn't revive. Often it takes patience and restarting it a few times, but there are times the Fitbit simply doesn't return to life.

[Kodaki]

The Fitbit is turned on I’ve restarted it a good 50-100 times and spent hours trying. Is there anything else. It’s never been paired to this device and isn’t paired to any other devices

[Odyssey13]

Could it be your phone? here is the article about compatibility of the devices - click to read.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Kodaki. It's nice to see you around and thank you for your help, @Odyssey13.

@Kodaki Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend following our complete troubleshooting instructions in Why can't I set up my Fitbit device? 

Hope this helps.